Effective Date: 12/15/24

At Enduring Grace Creations, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, you may return it within 30 days of receiving your items. Please read our return policy below for full details.

1. Return Window
You may return most items within 30 days of the date you received your order. After 30 days, unfortunately, we cannot accept returns.

2. Eligibility for Return
To be eligible for a return:

  • The item must be in new, unused, and resalable condition.
  • All original packaging, tags, and accessories must be included.
  • Personalized or custom items are not eligible for return unless damaged or defective.

3. Return Process
To initiate a return, please follow these steps:

  1. Contact us at enduringgracecreations@gmail.com with your order number and the item(s) you wish to return.
  2. We will provide you with a return authorization and instructions.
  3. Pack the item securely, including all original packaging and accessories.
  4. Ship the return to the address provided, at your own expense.

4. Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return reaches us. We are not responsible for items lost during return shipping.

5. Refunds and Exchanges
Once we receive your returned item and verify its condition, we will issue a refund to the original payment method, excluding any shipping charges. Please allow up to 5-10 business days for the refund to be processed.

If you wish to exchange an item for a different size or product, please follow the return process and place a new order for the replacement item.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at enduringgracecreations@gmail.com. We will assist you with returning the item and provide a full refund or replacement at no cost to you.

7. Non-Returnable Items
The following items are not eligible for return:

  • Personalized or custom products
  • Clearance or sale items (unless otherwise stated)

8. Contact Us
If you have any questions about our return policy or need assistance, please don’t hesitate to contact our customer service team at [Insert Email Address] or [Insert Phone Number].

Thank you for shopping with Enduring Grace Creations! We hope you enjoy your purchase, but if you need to return it, we’re here to help make the process as simple as possible.