Frequently Asked Questions (FAQ)

1. What types of products do you offer?
At Enduring Grace Creations, we offer a wide range of Catholic products, including rosaries, prayer books, devotional candles, statues, religious jewelry, home décor, and gifts for various occasions like baptisms, confirmations, and weddings.

2. How can I place an order?
Simply browse our online store, add items to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information to complete your order.

3. Is it safe to shop on your website?
Yes, shopping on our website is secure. We use SSL encryption technology to protect your personal and payment information. Additionally, we work with trusted payment processors to ensure safe transactions.

4. Can I change or cancel my order after it has been placed?
Once an order is placed and processed, it cannot be changed or canceled. However, if you need assistance, please contact us immediately at [Insert Email Address], and we will do our best to accommodate your request.

5. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping for many of our products. You can select the gift wrapping option during checkout. If you have special packaging requests, please contact us before placing your order.

6. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use this to monitor the status of your shipment.

7. What are your shipping rates and delivery times?
Shipping rates are calculated based on your location and the size of your order. Delivery times vary depending on your shipping method and destination. At checkout, you will be provided with available shipping options and estimated delivery times.

8. Can I return or exchange my order?
We want you to be fully satisfied with your purchase. If you’re not, you can return most items in new, unused condition within [X] days of receiving your order for a refund or exchange. Personalized or custom products may not be eligible for return. For return instructions, please visit our Returns & Exchanges page or contact us at [Insert Email Address].

9. Do you ship internationally?
At the moment we do not.

10. How can I contact customer service?
You can reach our customer service team by email at [Insert Email Address] or by phone at [Insert Phone Number]. We’re here to help with any questions or issues you may have.

11. Do you have a physical store?
Currently, Enduring Grace Creations operates mainly online. We do attend some events but our products are available for purchase through our website, and we ship directly to your door. 

12. How do I join your email list for updates and promotions?
To receive updates about new products, sales, and promotions, simply subscribe to our newsletter by entering your email at the bottom of any page on our website.

13. Do you offer wholesale pricing for churches or retailers?
Yes, we offer wholesale pricing for churches, religious organizations, and retail businesses. For more information, please contact us at [Insert Email Address] to inquire about bulk purchasing and wholesale discounts.

14. What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately at [Insert Email Address] with your order number and photos of the damage or error. We will work with you to resolve the issue as quickly as possible.